Meazure Learning Sub-processors
We currently use the below list of sub-processors to support our remote proctoring services. Note that not all sub-processors are used in the provision of all services we provide, and some may only be involved in assisting with the provision of specific services or in certain circumstances (e.g., troubleshooting).
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| Sub-processor | Personal Information Transferred to Sub-processor | Purpose |
| Authorize.net | First and last name, address, credit card number, credit card expiration, credit card security code, IP address | Payment for proctoring session when test-taker pays |
| Amazon Web Services, Inc. | User profiles, test session video and audio recordings, accommodations information, proctor notes and incident flags | Cloud hosting; identity verification |
| Business Process Outsourcing Organizations (BPOs): Support Services Group, Collective Solutions, EGS Global Inc, Fair Trade Outsourcing, Radius Global Solutions | Picture, first and last name, institution or organization, exam information, time of exam, government-issued photo ID, email address, telephone number, google map coordinates of IP address, video and audio feed of test sessions being proctored | International staffing of remote proctors |
| Cloudflare | IP address | CDN, Network and Application Security, DNS |
| Examity, Inc. | Picture, first and last name, institution or organization, exam information, time of exam, government-issued photo ID, email address, telephone number, google map coordinates of IP address, video and audio feed of test sessions being proctored | Domestic and international proctoring services. |
| Fullstory | First and last name, email address, IP address, operating system and browser information | Application usability and troubleshooting |
| Intacct | First and last name, physical address | Accounting software used for processing of refunds where test-takers request refund by check |
| Loggly | First and last name, email address, IP address, institution | Application troubleshooting |
| LogMeIn (including LogMeIn Central Premiere and LogMeIn Rescue) | IP address, first and last name (only if provided by the test taker) | Exam administration and support |
| Mandrill | First and last name, email address, institution, exam name, reservation time | Exam reminders, Exam administration, and support |
| Ring Central | Phone number, Caller ID | Support desk phone line |
| Sentry | IP address, operating system and browser information | Application error logging/monitoring, Application performance monitoring |
| Stripe Payments | First and last name, address, credit card number, credit card expiration, credit card security code, IP address | Payment for proctoring session when test-taker pays |
| Twilio | First name, mobile phone number | Exam reminders |
| Walkme | First and last name, email address, institution, user role | Exam support (guided app support) |
| Zendesk | First and last name, email address | Exam support (ticketing) |